Frequently Asked Questions
About A Live Yogi
How do I use A Live Yogi?
It’s simple. You sign up for a membership and gain unlimited access to all of our LIVE yoga classes, as well as pre-recorded classes, tutorials and interviews in the library too. You will see a timetable for our live classes on the ‘LIVE Schedule’ page. You can add any class you like to your calendar, so you won’t forget when your live class is on. Make sure you jump online a few minutes early to login, bring up the live class page, roll out your mat and wait for class to begin. You’ll feel better starting the class in a calm way.
What devices does A Live Yogi work on?
A Live Yogi works on any device that you have access to the internet on. This might be a laptop, and iPhone or an iPad. Did you know that you can connect some devices to the TV too via a HDMI cable? This means that you can stream us direct to your TV!
Do I have to book to attend a live class?
Absolutely no bookings required. It’s fantastic if you can log in about 15 mins before the live class starts so that you can be set up, get comfortable, and have a few moments of relaxation before practice. But, if you’ve just run in the door from work and you arrive right on time – that’s fine too! We also have pre-recorded videos which you can watch anytime, and of course there are no bookings required for that either.
What do I need to practice yoga? How should I set up my space?
All you need to practice with us is a yoga mat, and some comfortable clothes that you can move around in. It’s ideal if the space you have is quiet and clutter free (and phone free!), but we know that’s not always reality (hello pets and children!), so wherever you can roll out your mat to flow with us today will work just fine.
I’ve never done yoga before. Is this suitable for me?
What styles of yoga does A Live Yogi offer?
What kind of yoga class is best for me?
Who are the A Live Yogi teachers?
Can I practice yoga if I am pregnant?
My Account and Billing
How much does this cost?
What payment method do you use?
How do I know my payment is safe?
Trouble shooting and technical help
What if I cannot get a connection to the class?
Firstly start by checking that your browser is up-to-date. We recommend using the latest Google Chrome browser. If for any other reason you aren’t able to connect to a class you wish to participate in, please contact us. Our support will get in touch to help you. In the meantime, be sure to check out our library for pre-recorded classes, we don’t want you to miss out on your practice!
How come the sound is low?
The volume level may vary depending on the device and browser you are using. If you have access to external speakers they may help boost the sound.
Why does the video keep freezing?
For LIVE classes there are three possible reasons: a poor internet connection at your end, a poor internet connection at the teacher’s end, our video streaming service is performing at a slow speed. During a LIVE class, the occasional, short drop out of audio or video shouldn’t be cause for alarm, but if it is a persistent issue try:
- Reload the page and restart the LIVE stream (it should pick back up where the class is currently up to).
- Make sure no one else on your network is streaming video or downloading large files (is someone streaming Netflix in another room?).
- Shut unused tabs in your browser.
If a class from the library keeps dropping out it may be your internet connection or our video hosting platform. Can you watch videos on YouTube? If not, your internet connection may be experiencing issues. If you can successfully watch video on YouTube, then the problem may be with our video host. Try the tips above, or at a different time of day.
If you’ve tried the tips above and still frequently experience streaming problems, please contact us.
What can I do to improve live video and audio quality?
Here are some of the things we’ve found useful for getting the most our of LIVE classes:
- Make sure your web browser is up-to-date.
- Make sure no one else is using the same internet connection to download large files or stream video (i.e. make sure no one is watching Netflix in another room)
- Close unused tabs in your browser and close any other programs that are running.
- Check that your internet connection is running at an acceptable speed – at http://www.speedtest.net/ you need download speeds of 1Mbps or better for reliable video streaming.
- For those of you in the habit of leaving your computer running, before the class starts, fully close, then reopen your web browser
- If you have the option of connecting your device to the internet with a cable (as opposed to WiFi) then go with the cable – not an option for phones or tablets.